Frequently asked questions.

  • At Protrace Fingerprinting, we are equipped to handle a wide range of needs. Our clientele includes, but is not limited to:

    Immigration – Those seeking benefits from U.S. Citizenship and Immigration Services (USCIS)

    ATF (Bureau of Alcohol, Tobacco, Firearms and Explosives) – Those seeking a Federal Firearms License (FFL)

    Employment Verification - Protrace offers comprehensive employment verification services for a wide range of industries and job roles, including:

    Medical Professionals: Protrace can live scan fingerprints for medical professionals, such as doctors, nurses, and other healthcare workers, who require fingerprinting as part of the onboarding process.

    Childcare Workers: Protrace provides fingerprinting services for individuals working or volunteering in childcare, including daycare centers, preschools, and after-school programs, to ensure compliance with regulatory requirements.

    Contract Workers: Protrace can live scan fingerprints for contract workers, such as construction workers, IT professionals, or other service providers, who need to undergo employment verification before starting a new job.

    FBI background checks – Anyone needing a fingerprint-based background check. Our direct channel to the Federal Bureau of Investigation (FBI) ensures your submission is processed as quickly as the FBI's workflow allows.

  • Depending on the type of appointment you have, you may need to bring one or more of the following items:

    Identification Documents

    • Driver's License (DL)

    • State ID (for those under 21)

    • Social Security Card (SS)

    • Passport

    Additional Items

    • Personal Information (e.g. address, phone number, email)

    • Reason for fingerprinting (if applicable)

    • Completed intake form

    Be sure to have the appropriate documents and information ready before your appointment to ensure a smooth and efficient visit.

  • Absolutely! However, booking your appointment in advance has several benefits:

    Reduced Wait Times

    When you book your appointment ahead of time, it helps us better manage our schedule and minimize wait times. This ensures you can be seen promptly and avoid any delays.

    Avoiding Mobile Appointments

    Booking in advance also eliminates the possibility of arriving while we are out on a mobile appointment. This way, you can be confident that we will be on-site and ready to assist you when you arrive.

    Expedited Services

    If you ever need your services expedited, feel free to give us a call. We'll be happy to book you into our next available opening to ensure you receive prompt attention.

    By planning ahead, you can enjoy a smooth and efficient experience. Don't hesitate to reach out if you have any other questions or need assistance booking your appointment.

  • Yes!

    Availability

    • Mobile appointments are available by request.

    • Plan to schedule these in advance, as they require the closure of our business during the appointment.

    Rates

    Rates for mobile appointments are dependent on the following factors:

    • Time of the appointment

    • Location of the appointment

    • Services needed

    Feel free to connect with one of our team members for more details about our mobile appointment options and pricing!

  • This is dependent on the agency your submitting to. If you’re required to send your prints via mail Protrace has an on-site mailing center where we can pack and ship your prints through certified USPS, UPS, or FedEx.

  • Yes! We are able to live scan your fingerprints onto a card provided by your employer or attorney. We supply new FD-258 Fingerprint cards as well.

  • The most convenient method of payment for your booking will be through our secure online portal. This allows you to complete your transaction quickly and easily at the time of booking. However, we also accept cash payments if needed.

  • The first floor of our parking garage offers free 2-hour and all-day parking. There is also plenty of waiting space, complimentary infused water, drip and specialty coffee offered on site.